Frequently Asked Questions

Frequently Asked Questions — AuraVento Studio

Welcome to AuraVento Studio. Below you’ll find answers to the most common questions about our artwork, orders, shipping, and more.

If you don’t find your answer here, feel free to contact us at:
support@auravento.studio

About Our Artwork

Q: Is your artwork original?

Yes. All artworks sold at AuraVento Studio are original designs created using advanced AI-assisted tools and refined through careful artistic curation. Each piece is uniquely crafted to meet our quality and aesthetic standards.

Q: Is the art AI-generated?

Our artwork is AI-assisted and artist-curated. This means we use advanced creative technology as part of the design process, then carefully refine, enhance, and prepare each piece for premium print quality.

Q: Will I receive the exact artwork shown on the website?

Yes. You will receive exactly the artwork design you ordered, printed in the size and format you select.

Products & Printing

Q: What products do you offer?

We currently offer:

  • Premium posters

  • Framed prints

  • Canvas prints

All products are printed using high-quality, archival-grade materials.

Q: Are the prints high quality?

Absolutely. We work with professional production partners who use:

  • Museum-quality paper or canvas

  • High-resolution printing

  • Fade-resistant inks

Your artwork is made to last.

Q: Do frames come included?

Only products labeled “Framed Print” include a frame. Regular posters and canvas prints are sold as described in the product page.

📦 Orders & Shipping

Q: How long does it take to process my order?

All products are made to order.

  • Production time: 2–5 business days

  • After that, your order is shipped immediately.

Q: How long does shipping take?

Estimated delivery times:

  • USA: 3–7 business days

  • Europe: 5–10 business days

  • Rest of the world: 7–20 business days

Total delivery time = Production + Shipping.

Q: Do you ship internationally?

Yes, we ship to most countries worldwide.

Q: Will I receive a tracking number?

Yes. Once your order ships, you’ll receive a tracking link by email.

Payments

Q: What payment methods do you accept?

We accept:

  • Credit / Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

All payments are secure and encrypted.

Returns, Refunds & Replacements

Q: Do you accept returns or exchanges?

Because all items are made to order, we generally do not accept returns or exchanges unless:

  • The item is damaged

  • The item is defective

  • The wrong item was sent

Q: What if my order arrives damaged?

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will replace or refund the item at no extra cost.

Q: What if I entered the wrong address?

Please double-check your address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Sizing & Colors

Q: Will the colors look exactly like on my screen?

Colors may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Print material differences

However, we ensure all prints are produced with high color accuracy.

Customs & Taxes

Q: Will I have to pay customs fees?

For international orders, customs duties or import taxes may apply depending on your country. These fees are the customer’s responsibility.

Contact & Support

Q: How can I contact you?

You can reach us at:
📧 support@auravento.studio
🌐 www.auravento.studio

We usually respond within 24–48 hours.